Refund and Exchange Policy

At Eval.pk, we are committed to delivering a smooth and satisfying shopping experience. However, we understand that sometimes unexpected issues can occur. Please review our refund and exchange policy below:

Exchange Policy

We offer exchanges for products that arrive damaged or have a quality-related issue. If you receive an item that is defective or not up to expectations due to a manufacturing fault, we will gladly exchange it for a new one.

Evaluation Process

If you experience any problem with your order, please contact us within 7 days of receiving your item. Our team will review the issue and advise you on the next steps.

Exchange Timeline

Once the issue is assessed, we will process the exchange within 7 business days and dispatch a replacement that meets our quality standards.

Conditions for Exchange

Exchanges are available under the following conditions:

  • The product is damaged or defective.

  • The product differs from the description or images provided on our website.

Refund Policy

Refunds are handled on a case-by-case basis after careful evaluation.

Delivery Charges for Exchanges

Customers are responsible for covering delivery charges for both:

  • Returning the original item.

  • Shipping the replacement item.

Contact Us

For any questions or assistance regarding our refund and exchange policy, please email us at evalcollectionz@gmail.com — we’re here to help!

Thank you for choosing Eval.pk — where elegance meets everyday ease.